Service Desk Portal

TABLE OF CONTENTS

• Upgrade options
• Upgrade Actions
  • Develop a migration plan
  • Test the migration
  • Implement the migration
• End of Life Schedule
• End of Life completed list

As SalsaDigital continues to enhance and upgrade its product offerings and technologies, we may implement end-of-life deadlines that require action from our customers. This page provides a list of anticipated end-of-life dates for our products and services. We recommend that customers take necessary action before the end-of-life deadline to ensure a smooth transition and avoid any disruption to their business operations.

Some of the supported products will reach end-of-life (EOL) status. EOL means that SalsaDigital will no longer provide technical support, security updates, or other forms of maintenance for these products. Customers who continue to use these EOL products may experience increased security risks and functionality issues. Therefore, it is recommended that customers upgrade to the latest version of these products or migrate to a supported alternative.

Upgrade options

At SalsaDigital, we understand that upgrading your end-of-life (EOL) software can be a complex process. That's why we're here to support you every step of the way, whether you choose to upgrade your software yourself or engage SalsaDigital to handle the upgrade for you.

For customers who prefer a managed upgrade service, simply open a support ticket, and our team of experts will take care of the rest. We'll guide you through the process, handle any technical issues, and ensure a seamless transition to the latest version of your software.

For customers who prefer a self-service upgrade, we're still here to help. If you have any questions or encounter any issues during your upgrade path, our support team is available to assist you. Whether you need help with troubleshooting or guidance on best practices, we're committed to ensuring that your upgrade journey is as smooth and successful as possible.

At SalsaDigital, we believe that upgrading your software should be a hassle-free experience. That's why we're dedicated to providing our customers with the highest level of support and guidance, no matter which upgrade path they choose.

Upgrade Actions

If you are currently using one of the SalsaDigital products listed as EOL, it is strongly recommended that you take the following upgrade actions:

Upgrade to the latest version of the product: SalsaDigital will provide support for the latest version of their products. Upgrading to the latest version will ensure your software is secure and up-to-date.

Migrate to a supported alternative: If upgrading to the latest version is not possible or practical, you should consider migrating to a supported alternative. SalsaDigital can provide guidance on suitable alternatives that meet your business needs.

Develop a migration plan

If you decide to migrate to a supported alternative, it is important to develop a migration plan. This plan should include identifying the data, applications, and infrastructure that need to be migrated, as well as the timeline and resources required.

Test the migration

Before migrating to a new platform, it is important to test the migration thoroughly. This will help to ensure that everything works as expected and that there are no issues with data loss or application functionality.

Implement the migration

Once you have tested the migration and are satisfied that everything is working correctly, you can implement the migration. This should be done carefully and methodically to minimize disruption to your business operations.

By taking these upgrade actions, you can ensure that your SalsaDigital products are secure and up-to-date, and that your business operations continue to run smoothly.

End of Life Schedule

End of Life Completed List

For more details on upgrade actions or assistance, please contact the SalsaDigital support team or open a support ticket. We are here to ensure your transition is as smooth as possible and your systems remain secure and efficient.